FAQ


1. Purchase & Shipping


1.1 How can I buy your products?

  1. Click "Our Products" to view all our products.
  2. Click on the product you wish to purchase, then click “Add to Cart”
  3. Click “Continue Shopping” or click “Checkout” to proceed.
  4. Fill up the form in “Customer Information”if you are a new customer. If you already have an account, you can “Log in” to your account. Click “Next” to proceed.
  5. Confirm your shipping address and shipping cost on the “Shipping Address” page and click “Place My Order” to complete the order.
  6. After that, you’ll receive a confirmation email from us.
  7. All products will only be sent after payment is received.

      *All transactions are in Ringgit Malaysia (MYR).

1.2 Shipping Time

We currently offer Poslaju/Skynet for shipping within Malaysia. Shipping time is estimated between 2-7 business days.

1.3 Shipping Price

All products will be sent via PosLaju/SkynetThe cost for shipping is based upon total weight and delivery address
  • Within West Malaysia

         *FREE SHIPPING for purchase of RM79 and above*

              0 - 1kg: RM 6.50

              1 - 2kg: RM 9.50

    • Sarawak

            *FREE SHIPPING for purchase of RM79 and above*

               0 - 0.5kg : RM 9.30

               0.501 - 0.75kg: RM 11.30

               0.751kg - 1kg: RM13.30

               1.001kg - 1.5kg: RM17.30

               1.501kg - 2kg: RM21.30

      • Sabah & Labuan

              *FREE SHIPPING for purchase of RM120 and above*

                 0 - 0.5kg : RM 10.00

                 0.501 - 0.75kg: RM 12.90

                 0.751kg - 1kg: RM15.30

                 1.001kg - 1.5kg: RM 21.00

                 1.501kg - 2kg: RM26.00

        1.4 Payment Methods

        • Visa Card
        • Master Card
        • Bank Transfer

                  Bank Name : Maybank

                  Account Holder Name : The Seeds TK Enterprise 
                  Account No. : 512222625956

                 *Kindly key in your order no. for our reference.

        2. Our Products

        2.1 What is cold process handmade soap?


        Cold Process Soap is an ancient way of soap making. The soap is made by mixing oils with an alkali at temperature less than 40° C. This not only preserves the vitamins and nutrients, the glycerin produced after saponification also helps to moisturize and to keep the natural lipid barrier of our skin without drying it after cleansing.

        2.2 Why use The Seeds Natural cold process handmade soap?

        Common chemicals in commercial skin care products and their harmful effects:

        The skin is our body's largest organ and it has the ability to absorb external substances that are applied to it. Our skin- and eco-friendly natural soaps are lovingly handmade from 100% plant-based ingredients and are free from harmful chemical additives, fragrances and artificial colouring. It is not only good for your skin but also good for the environment :)

        2.3 How to choose handmade cold process soap?

        Cold process natural soap contains high amount of glycerin, which is a natural skin moisturizer. Hence these soaps are often opaque, milky and non-transparent. Even though natural colourants are added to the soap, it won’t look very bright and colourful. Soaps with natural essential oils do not have very strong and tangy smell too, as they do not contain fixative or artificial scent like commercial soaps.

        2.4 Which soap is suitable for my skin?

        All our soaps are made from organic coconut oil, pure plant based oils, extract from fresh herbs or fruits and natural essential oil.  Every soap contains high amount of glycerin, thus it cleanses mild and gently without drying out your skin. The Seeds Natural handmade soaps are cured for a minimum of 4 weeks and usually more before delivering to our customers.

        Below are our soap recommendations for different skin types (you may also try out different soaps as every skin reacts differently to different product ;) 

        •  For Normal skin: 

                         *you can practically use any kind of soap from The Seeds Natural :D

                          Lemon Tea Tree

                          Peppermint Breeze

                         Wild Rose & Honey

                          Milky Jasmine  

          •  For Oily/Acne-prone/Combination skin:

                            Lemon Tea Tree

                            Peppermint Breeze

          •  Dry/Allergic Skin:

                            Milky Jasmine

          2.5 How long can the soap last?

          Our hard soap bars can usually last for 3-6 weeks depending on your usage. The best way to prolong the lifespan of the soap is by:

          • Lathering the soap on your hand or bath sponge with a small amount of water before applying to your skin.
          • Keep the soap dry after usage by leaving it on a well-drained soap dish. Never leave it in a pool of water.
          • New unused soap should be store in a cool and dry place. Avoid contact with heat and sunlight.The soap can be kept for 1 year if properly stored.

          3. Terms & Conditions

          3.1 The Contract between us

          We must receive full payment for all products and delivery charges before shipment. 

          3.2 Return and Refund Policy

          3.2.1 Return 

          Before returning the product(s), kindly notify us via email (theseedsnatural@gmail.com) within 3 working days and include the following:

          1. Your full name and address
          2. Order number and date received
          3. Name of product(s) and quantity
          4. Reason for returning the product(s)

          Once you have received our reply, please package the product(s) carefully, include a copy of the invoice, and ship back to us within 7 working days. Kindly notify us via email (theseedsnatural@gmail.com) the following:

          1. Order number
          2. Courier company
          3. Tracking number
          4. Bank details (bank name, bank account no. and account holder name)

          We will not be responsible if the product is lost during shipment. Refunds will be made for the original purchase price of the product(s) that arrive back in original and good (undamaged and unused) condition. After our inspection and confirmation, refund will be made within 7 working days.

          The customer will bear all the shipping fees and the cost of returning the product(s). 

          3.2.2 Non-Returnable and Refundable

           We do not accept return and refund of samples packages, test batches, made-to-order soap and discounted products. Products which are not in its original and good condition are not refundable.

          3.3 Site Contents

          The Seeds Natural has made every effort to ensure that the information on our website is correct. We do not guarantee the accuracy of the information and recommendation concerning the use of any product or ingredient appearing on this website. By using our website and the information herein all consumers do so at their own risk. If you have questions about your use of a product, kindly review the labeling on the product and/or consult a physician. 

          Any weights, dimensions and capacities given about our products are approximate only. All images used on our website are representations for your information only and not necessarily representing true images of that product.

          3.4 Disclaimer

          Although allergic reactions to our pure and natural ingredients are uncommon, we recommend customers to test our products first by using them on a small area of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition or to replace the advice or care of a qualified health professional.

          3.5 Privacy Policy

          The only personal information we collect on this site is your name, address and email address. All information you provide is kept in strict confidence and will never be sold or given to a third party for any reason.

          We use only companies which practise secure processing of online funds so that you, as a potential customer, can be assured that your private information will be safe and secure.

          The Seeds TK Enterprise does not have access to credit card numbers. Only the credit card processing company has access to this information to complete the checkout process.

          3.6 Ownership of Rights

          All rights, including copyright, in this website are owned by or licensed to The Seeds TK Enterprise. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.